Cancellation policy

At Kissan e Mart, we strive to provide you with the best shopping experience possible. We understand that there may be circumstances where you need to cancel your order, and we have outlined our cancellation policy below to assist you in such situations.

Order Cancellation Eligibility:

  • You can cancel your order if it has not yet been processed or shipped from our warehouse.
  • Customized or personalized items may not be eligible for cancellation once the production process has begun.
  • Services, digital goods, and perishable items may not be eligible for cancellation once they have been delivered or accessed.

Cancellation Process:

  • To request a cancellation, please contact our customer support team via [7799962177] as soon as possible.
  • Please provide your order number and any relevant details to facilitate the cancellation process.
  • We will make every effort to accommodate your cancellation request, subject to the eligibility criteria mentioned above.

Refunds for Cancelled Orders:

  • If your order is eligible for cancellation and you have already made a payment, we will initiate a refund to your original payment method.
  • The refund will typically be processed within 4 business days of the cancellation request, but it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

Order Modification:

  • If you wish to modify your order, please contact our customer support team as soon as possible.
  • We will do our best to accommodate your request, but modifications may not be possible if your order has already been processed or shipped.

Changes to the Cancellation Policy:

  • We reserve the right to modify or update our cancellation policy at any time.
  • Any changes to the policy will be effective immediately upon posting on our website.
  • It is recommended to review the cancellation policy periodically to stay informed about any updates.

Please note that our cancellation policy is designed to provide fair and reasonable guidelines for cancellations. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.


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